FAQ

Please be sure to note that My RDU Airport Shuttle does not have a counter on the airport property. Instead we recommend to our customers to call 919-728-0195 upon arrival at Raleigh-Durham International airport (RDU). Our customer service department will also give our customers a courtesy call or text once your flight arrives. To help our representative get in contact with you, please provide a good contact number for the day of travel when making your reservations.

All pickups must take place at the Prearranged Service Zone for the terminal you will be arriving at. 

*For Terminal One – Please turn left after exiting through the door at Baggage Claim. Continue walking past Bag Claim 1 until you see the PREARRANGED SERVICES Sign.

*For Terminal Two – Please turn Right after exiting through the door at Baggage Claim. Continue walking past Bag Claim 5 until you see the PREARRANGED SERVICES Sign.

The quickest way to make a reservation is through our website. You may also book by phone, text message and/or fax.

Yes, you can make a reservation on our website 24 hours a day. We recommend you book as soon as possible, but the latest we accept reservations is 24 hours before service is to be rendered.

We accept all major credit and debit cards.

Once you have gotten off of your flight, call Customer Service at 919-728-0195 and proceed to the Limo Zone on the commercial courtesy island, across the crosswalk from baggage claim. The driver is only allowed three minutes curbside which is regulated by RDU Airport police.

Unfortunately, All Discounts are suspended due to the rise in gas until further notice.

How soon do I need to make a reservation?

We are A+ Accredited by the Better Business Bureau. We also partner with the Greater Raleigh, Durham and Chapel Hill Orange County Convention and Visitors Bureaus.

Unfortunately, All Discounts are suspended due to the rise in gas until further notice.

You should be at the airport an hour and a half early for domestic flights and two hours early for international flights.

Generally, RDU recommends arriving at the airport 1.5 hours before your flight for Domestic and 2 hours for international flight. Please take your travel time and these recommendations into account when determining your pick up time.

On average it takes 30 after flight time to claim checked luggage. You should allow for this if travelling with checked bags.

Shared ride adds between 30 minutes to an hour to travel time. Please take this into consideration along with the other information provided on this page.

We service a 150 mile radius of the RDU International Airport

Sheraton Raleigh Hotel

Raleigh Marriott City Center

Residence Inn by Marriott Raleigh Downtown

Unfortunately, All Discounts are suspended due to the rise in gas until further notice.